Freedom I.T. Systems Limited

As a result of the unexpected downtime on the Monday 14^th June and then the brief blip on Friday 25^th June, Freedom I.T. Systems decided it was in the best interest of our customers to perform a migration over the weekend from the current setup to some new hardware. The work was scheduled to be completed by 02:00 this morning, but due to unexpected delays in DNS updates this target was not met and the work was instead completed as of 08:00 this morning.

No hosted data, including websites, databases and emails were lost in the migration, and each individual customer was only briefly unavailable for less than 30 minutes.

The end result is we are now hosted on faster and in theory more reliable and stable hardware and we have the ability to scale and cater for more users as and when.

If anyone has any problems this morning with email access (some people may need to open a cmd prompt window and type “ipconfig /flushdns” and then “ipconfig /registerdns”), then please get in touch with Alex, who is available all morning to deal with these queries.

Once again, thank you for your co-operation and understanding during this last month!

All customers who use any of our platform services need to be aware that we have had some unexpected downtime between 14:23 and 18:45 on Monday 14th June 2010. Without getting too technical it would seem that one of our HDD (Hard Disk Drive) in the Raid Array failed which sent the machine critical. We then had to use our SLA (Service Level Agreement) with our Hardware Supplier to get them into the Data Center and replace the faulty HDD as well as test the others for any faults which luckily they did not have. Once the HDD was replaced the machine was booted into recovery mode, where we rebuilt the array offline and subsequently performed some basic tests. We have also now completed a full set of tests and believe that everything is working as it should be.

I need to stress that no user data has been deleted in this downtime and (in theory) no emails have been lost.

If you experience any issues after this downtime, or have any queries or want to know more about what happened, please contact Alex in the normal way and we are sorry for any inconvenience caused, especially as this was an unscheduled downtime.

All customers who use any of our platform services need to be aware that we will be performing some emergency maintenance on our platform servers from 02:00 Wednesday 18th November 2009. The process shouldn’t take more than fourty (40) minutes, there will be no losses of data during this maintenance and the email backlog should be sorted by no later than 03:00.

If you experience any issues after this maintenance window, please contact Alex in the normal ways and we are sorry for any inconvenience caused, especially so soon after the last emergency mainetance in October.

All customers who use our email platform need to be aware that we will be performing some emergency maintenance on our email platform from 02:00 Wednesday 28th October 2009. The process shouldn’t take more than fifteen (15) minutes and email will still be delivered afterwards.

If you experience any issues after this upgrade, please contact Alex in the normal ways and we are sorry for any inconvenience caused.