Unexpected Downtime (June)

06-15-10

All customers who use any of our platform services need to be aware that we have had some unexpected downtime between 14:23 and 18:45 on Monday 14th June 2010. Without getting too technical it would seem that one of our HDD (Hard Disk Drive) in the Raid Array failed which sent the machine critical. We then had to use our SLA (Service Level Agreement) with our Hardware Supplier to get them into the Data Center and replace the faulty HDD as well as test the others for any faults which luckily they did not have. Once the HDD was replaced the machine was booted into recovery mode, where we rebuilt the array offline and subsequently performed some basic tests. We have also now completed a full set of tests and believe that everything is working as it should be.

I need to stress that no user data has been deleted in this downtime and (in theory) no emails have been lost.

If you experience any issues after this downtime, or have any queries or want to know more about what happened, please contact Alex in the normal way and we are sorry for any inconvenience caused, especially as this was an unscheduled downtime.

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This entry was posted on Tuesday, June 15th, 2010 at 08:12 and is filed under Company News, Customer Support. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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